Connect with your customers via ayoba messaging
The Perfect Business API for your Brand
The ayoba business API is catered for your medium to large business if you are looking to connect with their customers, scale engagement and drive better customer support outcomes.
Send branded, professional messages directly to your customers via ayoba.
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What sets us apart?
Receive customer-initiated messages or start business initiated conversations on ayoba to resolve issues one-on-one with private conversations and connect with customers instantly.
Implement automated conversational responses to handle high levels in incoming support inquiries effectively. Activate intelligent routing for live agent assistance only when necessary. Connect seamlessly with widely-used backend systems such as CRM and marketing automation platforms.
Reach data free MTN Users
MTN users on ayoba can receive and reply to messages even if they have no airtime or data.
Connect with customers instantly
Make it easy for customers to connect with your business via an instant messaging platform.
Drive better customer support outcomes
Utilise automated conversational flows to manage high-volume support requests, implement intelligent routing to live agents when necessary, and seamlessly integrate with popular back-end systems including CRM platforms.
Use cases for your business
Utilise ayoba as a channel to improve customer support and offer a personalised experience.
Communicate with multiple customers at scale. Send branded, professional messages directly to customers via ayoba, with the ability to also respond to customers, or initiate conversations via messages.
Update your customers
Send automated notifications about order confirmations, status notifications, purchase updates, alerts, shipment updates, appointment availability and other reminders.
Support your customers
Respond to queries with two-way conversations. Your customers can make use of your self service tools via ayoba.
Engage your customers
Deliver interactive conversational experiences that engage and delight.
